What happens if there's a real emergency?

Luna is trained to recognize urgent situations. She can immediately route emergency calls to your cell phone, a backup number, or an after-hours line based on rules you set. Whether it is a burst pipe, no heat in winter, or any situation you define as critical.

How long does setup actually take?

One thirty-minute onboarding call. We train Luna, Lucy, and Aria on your services, pricing, service areas, and emergency rules. You go live the next day. No portal to learn, no prompts to write.

What if Luna can't handle a question?

Luna is trained on your business specifics. For questions outside her knowledge, she collects the customer's information and has you follow up. She never makes up answers or quotes prices she's not sure about. Your reputation is protected.

Do I need to change my phone number?

No. You keep your existing business number. Customers call the same number they always have. Behind the scenes, those calls forward to Luna or Lucy. From your customers' perspective, nothing changes, except someone actually answers.

What about my existing scheduling system?

Luna and Lucy sync with Google Calendar and Cal.com out of the box. They see your real-time availability and book appointments directly to your calendar. You get SMS and email notifications for every booking. For other systems, our Enterprise plan includes custom integrations.

Do you handle Spanish-speaking customers?

Yes. Lucy is our Spanish-language receptionist with the same booking power as Luna. She handles natural conversation in Spanish and books to the same calendar. Bilingual from day one.

Can I use Luna for just after-hours calls?

Absolutely. Many customers use Luna for nights and weekends only. You control when calls forward to Luna and Lucy. Twenty-four seven, after hours only, when you are on a job, or any combination. Change your settings anytime from the dashboard.

What if I'm not happy with the service?

We work with a small cohort of design partners. Setup is one call. If TheChattyAI is not a fit for your business, we part as friends. No contract, no lock-in.

How is this different from an answering service?

Traditional answering services use humans who don't know your business, can only take messages, and charge per minute. Luna and Lucy actually know your services, pricing, and schedule. They book real appointments to your calendar. They work twenty-four seven, three sixty-five. And they cost a fraction of what answering services charge for limited hours.

Is my customer data secure?

Multi-tenant data isolation enforced at the database level. Append-only audit ledger. TLS encryption in transit. HIPAA-capable infrastructure with a Business Associate Agreement available for medical workloads. See /security for the full breakdown.

FAQ | TheChattyAI

FAQ

Questions? Answers.

Everything you need to know about TheChattyAI.

Luna identifies as an AI assistant whenever a caller asks. We didn't build her to fool anyone. We built her to handle calls well. Most callers focus on the issue, not the agent, because the call gets handled.

Still have questions? We're here to help.

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