2026 Home Services
AI Receptionist Industry Report
Original data from TheChattyAI analyzing 50,000+ calls across 40+ home service businesses.
Rich
CEO & Founder, TheChattyAI
10+ years in home services technology. Built voice AI systems processing 1M+ calls. Passionate about helping service businesses grow.
How much revenue do home service businesses lose to missed calls?
Home service businesses lose an average of $2,847 per month to missed calls. Our analysis of 50,000+ calls shows 67% go to voicemail during business hours, and 85% of those callers never leave a message. Plumbing companies lose $3,647/month, HVAC loses $3,897/month. AI receptionists capture 94% of these opportunities.
Key Findings
67%
of home service calls go to voicemail during business hours
85%
of callers who reach voicemail do not leave a message
$2,847
average monthly revenue lost per business from missed calls
94%
of AI-answered calls result in successful outcomes
1.8s
average AI response time vs 23 seconds for human receptionists
40%
of missed calls happen during active job hours
Missed Call Revenue Impact by Industry
Based on analysis of call patterns and average job values across 40+ businesses.
| Industry | Avg. Job Value | Monthly Missed | Monthly Loss |
|---|---|---|---|
| Plumbing | $387 | 47 calls | $3,647 |
| HVAC | $512 | 38 calls | $3,897 |
| Electrical | $298 | 42 calls | $2,508 |
| Roofing | $8,500 | 12 calls | $20,400 |
| Landscaping | $245 | 35 calls | $1,715 |
| Pest Control | $189 | 52 calls | $1,965 |
| Cleaning | $175 | 48 calls | $1,680 |
| Garage Door | $425 | 28 calls | $2,380 |
* Monthly loss calculated as: Missed Calls × Job Value × 20% conversion rate
AI Receptionist Performance Metrics
1.8s
Average Answer Time
94%
Successful Outcomes
98%
Customer Satisfaction
$847
Avg. Monthly Savings
Methodology
This report analyzes data from TheChattyAI platform, including:
- 50,000+ calls across 40+ home service businesses
- Data collected from January 2025 to January 2026
- Industries: plumbing, HVAC, electrical, roofing, landscaping, and more
- Metrics: answer times, call outcomes, booking rates, customer satisfaction
- Revenue impact calculated using reported job values and conversion rates
All data is anonymized and aggregated. Individual business data is not disclosed.
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