- 01Start with reviewREVIEW
Keep plans and business decisions in draft until you approve them.
- 02Approve a defined laneBOUNDED
Allow familiar work to continue only within the service, hours, limits, and stop rules you set.
- 03Keep judgment with the businessYOUR CALL
Price, scope, unusual requests, and important commitments can return to you.
TRUST & RESPONSIBILITY
Your reputation took years to earn.
Representing it is an honor—and your trust should grow only when our work earns it.
Start supervised. Expand only when you are ready. You choose the services, hours, follow-up limits, approvals, stop rules, alerts, and connected tools. Clearly defined work you approve can continue only inside that scope—and supported workflows can be reviewed, paused, or revoked.
See how one customer is handledCONTROL THAT CAN CHANGE WITH YOUR COMFORT
As hands-on—or as hands-off—as you choose.
Responsibility is not switched on all at once. Some work can stay in draft until you approve it. Familiar work can continue only inside a clearly defined lane you deliberately open. Real judgment can return to you.
Review the next move.
Keep outbound plans and business decisions visible before the next action continues.
Approve familiar work by rule.
Set the services, hours, follow-up limits, alerts, and actions. Review, pause, or revoke a supported workflow when you choose.
Bring real judgment back to you.
Price, scope, unusual requests, and high-stakes commitments can stay with the people who know the business best.
TRUST NEEDS A TRAIL
You should be able to see what happened.
Chatty separates drafts, owner approvals, sends, blocks, failures, and provider receipts. Approval is not delivery. A booking is not payment. When proof is missing, the work stays open—or says what is missing.
For outbound SMS sent through Chatty’s guarded workflows, Chatty checks opt-out status, your configured quiet hours, contact frequency, and marketing consent when required. If a safeguard blocks contact, the action is held or stopped and the reason stays visible.
Drafts, owner approvals, sends, blocks, failures, and provider receipts stay distinct. Approval is not delivery. A booking is not payment. Missing proof stays visible.
You choose which systems connect, what information is used, and which actions require the business.
Chatty records internal audit events for agent actions and runs automated, synthetic evaluations of agent decisions. We use those records and release checks to find failures and improve controls. Internal testing is not an independent audit or certification.
PROOF BEFORE BADGES
No badge without verifiable proof.
A framework can guide internal control work without certifying the product. A legal requirement can apply differently by channel, state, industry, audience, and the kind of outreach being run.
We will publish a certification or legal compliance status only after the applicable program is complete and its scope and evidence can be verified. Framework alignment and internal testing are not certification.
STANDARDS WE REFERENCESee the government guidance and frameworks that inform our internal control work.+
Our internal control model references NIST CSF 2.0, NIST AI RMF, the NIST Privacy Framework, NIST SSDF, NIST SP 800-53, CISA Secure by Design, and FTC/FCC/TCPA requirements and guidance. These references help organize security, privacy, AI risk, secure development, and customer-contact safeguards. They do not mean those organizations certify Chatty.
The rules that apply to a company still depend on its industry, location, channels, audience, and use of the product. We review the relevant scope before publishing a specific compliance claim.