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TheChattyAIACCOUNTABLE CUSTOMER AGENTS FOR SERVICE BUSINESSES
Chatty answers calls, helps book work, asks before outbound calls, and records what happened. Its agents work across the front desk, sales follow-up, and customer support. They flag urgent requests, prepare outreach to new leads and past customers, and do not tire of repetition. When a conversation becomes difficult, they stay patient and bring in a person when the business’s rules require it.
When connected, Chatty can review available records in HighLevel (GHL) or Jobber, help coordinate bookings through a Google or Microsoft calendar, and use Stripe invoice or payment status. The customer history Chatty can reliably match becomes a working record inside Chatty: what the person wanted, what happened before, what remains open, and what deserves attention now.
New revenue does not always require a new lead. It can begin with an open estimate, a missed callback, a quiet lead, or a past customer. Chatty shows you the record and why an outbound call is proposed. You approve it. Chatty checks permission before dialing, places the approved call, continues within the approved follow-up plan, and records whether the call connected and what happened.
A solo owner can review alerts between jobs. An office manager can review and approve work throughout the day. Technicians and other skilled employees can stay focused on the work customers hired them to perform.
Every call, text, and follow-up on the same record, with a status and the reason behind it. Your crew stops chasing paperwork and stays on the work your name is built on.
START THE EXAMPLEANSWERING IS ONLY THE BEGINNING
A message sent is not a result. Chatty runs the customer side—new calls answered, past conversations picked up, estimates chased, callbacks tracked until resolved, outbound worked on the days you choose—and keeps each record open until the status, or the reason to stop, is saved.
You set the hours, services, approvals, and stop rules. Nothing falls through the cracks, and nothing gets ripped out.
Most real calls begin with a question, not a booking. A customer may want a price range, be unsure which service fits, or still need to send photos, measurements, or another detail. When you give Chatty your services, pricing rules, policies, and business knowledge, your agent can answer from your company’s information, collect what is missing, send the next step, continue across calls and texts, and keep the same customer record open until the business knows how it ended. Price, scope, scheduling, or commitments that should stay with you come back to you—without making the customer start over.
HOW IT FITS
Your customers already live somewhere — ServiceTitan, Jobber, Housecall Pro, HighLevel, HubSpot, Salesforce. Your calendar is Google or Outlook. Your money is in QuickBooks, Stripe or Square. Chatty connects to those and works inside them. Nothing moves, and nobody learns a new system.
Which voice answers and how warm it is. How hard to push a quote, and when to leave it. What you will never say to a customer. This is instruction rather than configuration — you describe the business the way you would to a new hire, and the longer it works for you the less you have to say.
Every follow-up, every missed payment, every unhappy customer, every order that slipped — that is somebody's whole day. Usually yours. Chatty takes the desk, and whoever was sitting at it goes back to growing the business. Your crew carries the same app: on my way, arrived, work confirmed.
Chatty can answer new customers, pick up past conversations, help reschedule work through the calendar you connect, follow up on estimates, and call the lead lists you choose.
Where enabled for the tenant and the connection is verified: HighLevel data can be scanned when connected and healthy; Jobber scans remain read-only and require configured, healthy OAuth; Google Places supports prospect discovery when configured.
Sales and win-back campaigns run only after owner approval and applicable consent gates. Call dispositions and action receipts are recorded without treating the campaign itself as the result.
You choose the hours, services, follow-up, approvals, stop rules, and alerts. Your Owner Board shows customer work from the tools you connect: what is open, the next action, and the decisions that need you.
Inside your app, ask Chatty what is overdue, find a customer, open a call, check the schedule, or review a campaign. Then tell it to place the call or prepare the next plan for your review. Chatty helps you act instead of only pointing to the work.
Your company has already paid for leads, completed estimates, earned referrals, and built years of customer history. Chatty identifies customers and estimates with a specific reason for another look, then keeps the follow-up you choose moving until each record has a clear status.
OUR MISSION
The phone was never the hard part. It was the estimate nobody answered, the customer who went quiet, the hole in tomorrow’s schedule. So we built a team to work that list instead of you — not one assistant, but agents that chase, recover, refill, and check their own work before it goes out. You wake up to a briefing, not a backlog.
The evening is yours again.
A real demo with a friend of ours. We asked Jon to take it in an accent. We did not expect him to be this good at it. Raw, one take, nothing cut.
Choose one. The example will follow that kind of customer request from first contact to a saved status. No private business data needed.
Choose your kind of work first. Then you will see three customer situations.
Choose the service first so the example feels like a real customer situation in your business.
WATCH YOUR CHATTY AGENT WORK
Chatty keeps the contact, saved details, follow-up, reply, and next action on one customer record.
The next screen shows what Chatty does for that customer, one step at a time.
Tell Chatty what you want handled in plain language. You will review the plan and where it will run before anything continues.
Chatty needs the customer’s reply before it can follow your next instruction.
WHAT IS DONE · WHAT IS OPEN · WHAT NEEDS YOU
For work recorded in Chatty, the customer request, calls, texts, next action, owner, status, and reason stay together.
The customer request, your instruction, and any owner decision determine what appears on the record.
CUSTOMERS YOU ALREADY PAID TO REACH
We ran Chatty beside a platform's built-in AI on the same account: their scan surfaced $50,000 in opportunities, ours surfaced $1.9 million—because Chatty reads the whole history, not a slice. Finding it is the easy part. Their AI stops at the report; Chatty calls, texts, runs the campaign, and works each record to a final decision: booked, closed, or a clear no. Found is a list. Finished is money.
Then you’ll see how Chatty turns past customer records into a follow-up list.
FUTURE · WHEN CUSTOMERS ASK AI WHO TO HIRE
Personal AI agents from Google and others will increasingly research, compare, and help arrange local services. Chatty is being built to represent your company in those conversations—sharing only the services and rules you choose, collecting what is missing, and keeping price, availability, booking, and final commitments under your control.
This future example uses the same customer and the business rules you already chose.
ONE CUSTOMER · THE COMPLETE EXAMPLE
This recap uses the type of work, customer situation, instruction, and decisions you chose.
It will quote your instruction and show the status saved in the example.
PLATFORM AND TECHNOLOGY PARTNERS
These partners support Chatty. You choose what connects, and TheChattyAI remains accountable for what you and your customers experience.
Customer follow-up that can wait, resume, and retry
Cloud services behind active Chatty customer work
Tools used to review AI behavior and improve approved guidance
Customer and owner web experiences
Cloud infrastructure and connected Google services
AI models used for selected analysis and customer situations
AI models used to understand customer requests and plan next actions