What happens if there's a real emergency?

Luna is trained to recognize urgent situations. She can immediately route emergency calls to your cell phone, a backup number, or an after-hours line based on rules you set. Whether it is a burst pipe, no heat in winter, or any situation you define as critical.

How long does setup actually take?

One thirty-minute onboarding call. We train Luna, Lucy, and Aria on your services, pricing, service areas, and emergency rules. You go live the next day. No portal to learn, no prompts to write.

What if Luna can't handle a question?

Luna is trained on your business specifics. For questions outside her knowledge, she collects the customer's information and has you follow up. She never makes up answers or quotes prices she's not sure about. Your reputation is protected.

Do I need to change my phone number?

No. You keep your existing business number. Customers call the same number they always have. Behind the scenes, those calls forward to Luna or Lucy. From your customers' perspective, nothing changes, except someone actually answers.

What about my existing scheduling system?

Luna and Lucy sync with Google Calendar and Cal.com out of the box. They see your real-time availability and book appointments directly to your calendar. You get SMS and email notifications for every booking. For other systems, our Enterprise plan includes custom integrations.

Do you handle Spanish-speaking customers?

Yes. Lucy is our Spanish-language receptionist with the same booking power as Luna. She handles natural conversation in Spanish and books to the same calendar. Bilingual from day one.

Can I use Luna for just after-hours calls?

Absolutely. Many customers use Luna for nights and weekends only. You control when calls forward to Luna and Lucy. Twenty-four seven, after hours only, when you are on a job, or any combination. Change your settings anytime from the dashboard.

What if I'm not happy with the service?

We work with a small cohort of design partners. Setup is one call. If TheChattyAI is not a fit for your business, we part as friends. No contract, no lock-in.

How is this different from an answering service?

Traditional answering services use humans who don't know your business, can only take messages, and charge per minute. Luna and Lucy actually know your services, pricing, and schedule. They book real appointments to your calendar. They work twenty-four seven, three sixty-five. And they cost a fraction of what answering services charge for limited hours.

Is my customer data secure?

Multi-tenant data isolation enforced at the database level. Append-only audit ledger. TLS encryption in transit. HIPAA-capable infrastructure with a Business Associate Agreement available for medical workloads. See /security for the full breakdown.

Pricing - Inbound Agents, Outbound Growth, Chatty OS

Pricing

Choose the lane your business needs today.

Start with inbound SMS, inbound phone, both, or the full operating system. Add outbound only when the customer data, consent, and owner-approved rules are ready.

SMS Agent

Inbound text agent for customer questions, safe replies, handoffs, and proof.

$149/month

Includes 1,000 SMS segments

Inbound SMS agent
Customer memory and conversation history
Consent, STOP, and owner-rule checks
Handoff when a human is needed
SMS Growth Layer available at +$99/mo

Try SMS Agent

Fastest path live

Phone Agent

Inbound answering agent for calls, triage, booking, escalation, and proof.

$297/month

Includes 300 voice minutes

Inbound phone answering agent
Voice, transcript, and call outcome proof
Calendar-aware booking path
Owner escalation for urgent calls
Voice Growth Layer available at +$149/mo

Try Phone Agent

Front Office Agent

Voice and SMS together: answer, text, book, recover owned demand, and show proof.

$497/month

Includes 500 voice minutes and 2,000 SMS segments

Inbound voice + inbound SMS
Missed-call recovery workflows
Calendar, CRM, and customer memory
Usage can scale up or down monthly
Recovery Growth Suite available at +$199/mo

Build my agent

Chatty OS

The full operating system: inbound, outbound governance, integrations, proof, owner rules, and support inspection.

$997+/month

Setup starts at $1,500

Full voice, SMS, calendar, CRM, recovery, proof suite
Multiple governed agents under owner rules
Stack monitoring and integration health
API and partner integration path
Outbound governance designed during setup

Plan the OS

Outbound Growth Layer

Outbound is sold separately because it uses different data.

Inbound answers demand that comes to you. Outbound reaches back out to owned leads or customers, so it needs consent, quiet hours, suppression lists, approved reasons, and proof on every action.

No purchased cold lists. No silent robocalling. Outbound activates after data review and is metered by SMS segment and voice minute.

SMS Growth Layer

+$99/mo

750 outbound SMS segments included

Opt-in status, STOP rules, quiet hours, and approved message reasons.

Voice Growth Layer

+$149/mo

150 outbound voice minutes included

Approved call reasons, do-not-call list, transfer rules, and escalation policy.

Recovery Growth Suite

+$199/mo

200 outbound minutes + 1,000 SMS segments included

CRM/customer list, consent, lead stage, last contact, calendar/payment context.

Every plan is bilingual, includes Aria, and can scale up or down as usage changes. Inbound usage and outbound usage are tracked separately.

FAQ

Questions? Answers.

Everything you need to know about TheChattyAI.

Luna identifies as an AI assistant whenever a caller asks. We didn't build her to fool anyone. We built her to handle calls well. Most callers focus on the issue, not the agent, because the call gets handled.

Still have questions? We're here to help.

Talk to a human

Ready when you are

A front office that runs itself.

Fifteen-minute demo. We'll show you exactly how Luna, Lucy, and Aria would work for your specific business. No deck. No pressure. No fake urgency.

Book a demo Hear a live call first

Bilingual EN/ES from day one · Trained on your business · Live the next day