What Happens In An Emergency Call

When a customer calls with a high-stakes issue (gas smell, flooding, no-heat in winter), speed and clarity matter.

Luna is trained to do three things fast:

1. Confirm safety and urgency (and guide the customer to stop unsafe actions).
2. Collect the minimum critical facts: address, contact, what is happening, and access notes.
3. Trigger a clear operational handoff so the right human gets the right information immediately.

What your team gets

• A concise summary of the emergency situation
• The customer’s address and contact info
• Any photos or voice notes the customer submits
• A time-stamped activity trail that shows what the customer did (opened link, added details, booked or abandoned)

This is how Aria helps you move from “panic + guessing” to “calm + evidence.”